Why was I charged after my Trial ended?
Your Credit Card or Paypal account will be automatically charged after 2 weeks since the day you opened the trial account, unless you cancel the subscription during the 2 week period. You will be...
View ArticleI forgot to enter my VAT number. Can I do this later?
Sure. Just send us a mail at support@cognitiveseo.com with the valid VAT number, company name and account username. Before sending the VAT number validate it here on the VIES site...
View ArticleI was charged but I do not use the software. Can you refund me?
We offer refunds in the first 14 days of using the application, if you are unhappy with the product. We do not issue refunds on accounts that are older that the specified timeframe above. The post I...
View ArticleI closed my account. Will my data still be available later on?
No. The system will automatically delete the data in your unpaid account after 14 days since the last payment was done. To restart the account and have access to the old data you need to reactivate the...
View ArticleI only have a few sites and I consider the pricing too high.What should I do?
If you have only a few sites you can still use the first package that we offer. You are allowed to add up to 25 sites on the Professional subscription. Even if you might consider the price to be high,...
View ArticleHow much does cognitiveSEO cost?
The pricing structure is listed here http://cognitiveseo.com/pricing.php For custom pricing information you should contact us by support@cognitiveseo.com The post How much does cognitiveSEO cost?...
View ArticleMy payment failed. What should I do?
There may be situations when your payment might fail. These could be reasons like : Insufficient Funds or Expired Credit Card. There are a lot of other reasons that might lead to payment failure. If a...
View ArticleDo I have to commit for a longer period of time?
No. We don’t have a minimum contract period. cognitiveSEO operates on a monthly basis. You can upgrade/downgrade or cancel anytime. The post Do I have to commit for a longer period of time? appeared...
View ArticleHow can I change my payment method?
You can easily change your payment method by going in the Settings area of your account and clicking the Update Payment Info button. Note: There are situations when the third party billing provider...
View ArticleWhere can I find my Invoice?
Each Invoice is also sent by email on the billing day. The Invoices can also be found in the Settings area of your account. The post Where can I find my Invoice? appeared first on cognitiveSEO.
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